Shipping Policy

Shipping Policy

Thank you for visiting and shopping at OW Apparel. We strive to provide excellent service and a seamless shopping experience. Below are the terms and conditions that constitute our Shipping Policy.

Processing Time

  • All orders are processed within 1-3 business days.

  • Orders are not shipped or delivered on weekends or holidays.

  • If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Standard Shipping: 10-20 business days

  • Expedited Shipping (if available): 7-14 business days

Delivery delays can occasionally occur due to factors outside of our control, such as customs processing or carrier issues.

Tracking Your Order

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 48 hours.

International Shipping Policy

We currently ship to most countries worldwide. However, some restrictions may apply. Additional customs fees or import taxes may be applicable in your region, and these costs are the responsibility of the customer.

Customs, Duties, and Taxes

OW Apparel is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lost or Stolen Packages

OW Apparel is not liable for lost or stolen packages confirmed to have been delivered to the address provided during the order process. Upon inquiry, we will confirm the delivery to the address provided, the date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Incorrect Address

It is the responsibility of the customer to ensure that the shipping address entered is correct. We are not responsible for orders delivered to incorrect addresses provided by the customer.

Contact Us

If you have any questions about this Shipping Policy, please contact us:

  • Email: support@ow-enterprises.com

Thank you for choosing OW Apparel! We appreciate your business.